Refund policy

What is your return and cancellation policy?

Because our products are often customized and handmade to order, we are unable to accept returns, refunds, exchanges, or cancellations. Each piece requires time, effort, and materials that cannot be reused once started. We ask that you carefully review your order details — especially names and spellings for personalization — before checking out.

 

What if my order is incorrect or damaged?

If we make an error on your order or your item arrives damaged, please contact us immediately. We will replace the item at no additional cost and cover re-shipping.