Refund policy
ALL SALES ARE FINAL
Because many Blossom & Syrup products are personalized, customized, or handmade to order, all sales are final.
We do not accept returns, refunds, exchanges, or cancellations. Please carefully review your order—including the product, size, color, shipping address, personalization details, names, and spelling—before completing your purchase.
DAMAGED OR INCORRECT ORDERS
If your item arrives damaged or you receive an incorrect item due to our error, please contact us as soon as possible through our contact page:
https://blossomsyrup.com/pages/questions-drop-us-a-line
Include your order number and clear photographs of the item and its packaging. After reviewing and approving the claim, we will replace the affected item at no additional cost and cover the cost of reshipping it.
This damaged-or-incorrect-item exception does not apply to:
- Incorrect sizes, colors, personalization details, names, or addresses submitted by the customer.
- Normal variations in handmade or customized products.
- Items damaged through use, washing, improper care, or normal wear.
- Packages delayed, lost, or returned because the customer provided an incorrect or incomplete shipping address.
CANCELLATIONS AND ORDER CHANGES
Orders cannot be canceled or changed after they are placed because production or order preparation may begin immediately.
Please contact us promptly if you notice an error. We cannot guarantee that a requested change can be made.
FINAL-SALE ITEMS
Personalized products, customized products, made-to-order products, sale items, promotional items, and gift cards are final sale and cannot be returned or exchanged.
QUESTIONS
For questions about an order or this policy, please contact us at:
https://blossomsyrup.com/pages/questions-drop-us-a-line
Last updated: August 26, 2026